Costra Company Ltd.
Costra Company Ltd. a cable manufacturing company in Gujarat implements a new technology on ExoPHPDESK for managing complaints of there internal customers. I was given the reaponsiblity to implement a Internal Customer Complaint System for which I evaluated a number of other technologies which are listed below:
1. phpOnline
2. HESK
3. osTicket
I chose ExoPHPDESK over others as it is easily customisable and user friendly. It has the unique feature of online chat with the customer. I found this technology best and well suited for my application.
I required to do the following customisation in order fullfil my requirements:
1. I have defined one more admin apart from the default one. Both of them have the rights to modify the response and the tickets
2. Then i have defined three department namely IT Support, HR and Facilities
3. I have alloted 6 number of staffs, two for each department.
Application Link : Internal Customer Complaint System
Helpdesk Login : admin Password : pass
Any employee can register a complaint at helpdesk.
The admin will be able to view the complaint and the details of the employee.
